Refund and Returns Policy
Effective Date: April 1, 2025
At Finoan, we are dedicated to your complete satisfaction. We understand that purchasing linen apparel online requires trust and assurance. This Refund and Returns Policy is designed to provide clear, fair guidelines that reflect our commitment to quality and customer happiness.
1. Our Promise to You
Every piece in our collection is crafted with care from premium natural linen. We take pride in delivering products of exceptional quality, but if you are not entirely satisfied with your purchase, we want to make it right.
2. Eligibility for Returns
You may return eligible items within 14 calendar days of receiving your order, provided that:
- The item is unused, unwashed, and in its original condition.
- All original tags, labels, and packaging are intact.
- Proof of purchase (order confirmation or receipt) is presented.
Returns not meeting these criteria will be declined to protect product integrity and hygiene.
3. Items Not Eligible for Return
Due to the personal nature and fabric care, the following items are non-returnable:
- Customized or personalized products.
- Items marked as “final sale” or discounted beyond a specific threshold.
- Items showing signs of wear, washing, alteration, or damage caused by the customer.
4. Defective or Damaged Items
If your item arrives defective or damaged due to production or shipping issues, please notify us within 7 days of delivery. We will:
- Provide a full refund or replacement at no additional cost.
- Waive return shipping fees — in many cases, you won’t need to return the defective item.
Photographic evidence may be requested to expedite your claim.
5. How to Initiate a Return
To begin a return, contact our Customer Care team at shop@Maison Lyra with:
- Your order number.
- The item(s) you wish to return.
- Reason for return.
We will provide you with a Return Merchandise Authorization (RMA) and detailed instructions.
6. Return Shipping Costs
- For returns due to defect or error on our part, Finoan covers return shipping costs.
- For returns due to change of mind or other customer reasons, you are responsible for return shipping fees. We recommend using a trackable shipping service.
7. Refund Processing
Once we receive and inspect your returned items, we will process your refund:
- Refunds will be credited to your original payment method.
- Processing time is typically 5 to 10 business days depending on your payment provider.
- You will receive an email confirmation once your refund is processed.
8. Exchanges
Currently, we do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired product.
9. Shipping Delays and Lost Returns
Finoan is not responsible for return shipments lost or delayed in transit. We advise customers to use insured and trackable shipping methods.
10. Customer Satisfaction Commitment
Our Customer Care team is here to assist you at every step. Contact us at shop@Maison Lyra for personalized support — because your satisfaction is the heart of Finoan.
Your journey to timeless linen fashion is one we cherish — every return, refund, or exchange is handled with the same care sewn into each garment.