Billing Terms and Conditions

Effective Date: April 1, 2025

At Finoan, we strive to ensure all billing processes are transparent, accurate, and seamless — reflecting our commitment to integrity and customer satisfaction.

1. Billing Information Accuracy

You agree to provide complete, current, and accurate billing information including name, address, payment method details, and any other information necessary to process your transactions successfully.

2. Authorization to Charge

By placing an order, you authorize Finoan to charge the total amount due, including product costs, applicable taxes, shipping fees, and any other charges related to your order.

3. Payment Processing

Payments are processed via secure, PCI DSS-compliant third-party gateways. You acknowledge that your bank or card issuer may apply currency conversion fees or additional charges not controlled by Finoan.

4. Invoice and Receipts

Upon successful payment, an electronic invoice or receipt will be emailed to you, detailing your purchase and payment information for your records.

5. Failed or Declined Payments

• If your payment cannot be processed or is declined, your order will be placed on hold.
• Finoan will contact you via email to update payment details within a reasonable timeframe.
• Failure to resolve payment issues may result in automatic order cancellation.

6. Billing Disputes

If you dispute a charge, please contact our Customer Support team immediately at shop@Maison Lyra to resolve the issue quickly. We encourage direct communication before initiating disputes through banks or payment providers.

7. Recurring Billing (If Applicable)

For subscription-based or recurring purchases (should we offer them), billing will occur automatically on the agreed schedule until cancellation. You will be notified in advance of any changes to billing terms.

8. Refunds and Adjustments

Any refunds or billing adjustments will be processed in accordance with our Refund and Returns Policy, credited back to your original payment method.

9. Taxes

You are responsible for any taxes applicable to your purchase based on your jurisdiction. Finoan complies with applicable tax laws and regulations.

10. Contact for Billing Questions

For billing inquiries or assistance, please reach out to our dedicated billing support at shop@Maison Lyra. We are committed to providing prompt and clear support.

We believe clear, trustworthy billing is part of the fabric of your Finoan experience — woven with honesty, respect, and care.