Refund Policy
Last updated: September 25, 2026
Your satisfaction matters to Maison Lyra LLC. If something is not right with your order, please contact us through our Contact Us page.
30-Day Return Window
Unless a product is marked final sale or custom-made, you may request a return within 30 days after delivery. Items must be unworn, unused, unwashed, and returned with their original packaging and tags.
Damaged, Defective, or Incorrect Items
Please contact us promptly with your order number, a description of the issue, and clear photos or video. When an item arrives damaged, defective, incorrect, or significantly different from its description, we may offer a replacement, full refund, or another appropriate resolution. In some cases, no return will be required.
Return Authorization
Do not send an item back before receiving return instructions. Returns sent without authorization, to an incorrect address, or cash-on-delivery may be refused.
Return Shipping
Maison Lyra LLC covers reasonable return shipping for verified damaged, defective, or incorrect items. For change-of-mind returns, the customer is responsible for return shipping and any applicable customs charges.
Non-Returnable Items
- Custom-made, personalized, or altered products.
- Final-sale, clearance, or gift-card purchases where marked non-refundable.
- Items showing wear, washing, odors, damage from misuse, or missing components.
- Products that cannot be returned for hygiene or safety reasons where disclosed before purchase.
Refund Processing
After an approved return is received and inspected, refunds are issued to the original payment method. Please allow 5–10 business days after approval; your bank or payment provider may require additional processing time. Original expedited-shipping fees are not refundable unless the order was defective or incorrect.
Chargebacks
Please contact us first so we can resolve payment or order issues promptly. We reserve the right to provide order, delivery, and communication records when responding to a chargeback.